Parts Salespersons :: Job Description

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Parts Salespersons

Careers / Parts Salespersons

Summary Description


	Sell spare and replacement parts and equipment in repair shop or parts store.

Sample Job Titles

1.	Appliance Parts Counter Clerk

2.	Auto Parts Clerk

3.	Auto Parts Counterperson

4.	Auto Parts Salesman

5.	Counter Clerk

6.	Counter Clerk, Parts

7.	Counter Sales Person

8.	Merchandising Assistant

9.	Outside Parts Salesman

10.	Outside Salesman

11.	Parts Advisor

12.	Parts Back Counter Man

13.	Parts Clerk

14.	Parts Consultant

15.	Parts Counter Sales Person

16.	Parts Counter Salesman

17.	Parts Counterman

18.	Parts Counterperson

19.	Parts Manager

20.	Parts Person

21.	Parts Salesman

22.	Parts Salesperson

23.	Parts Specialist

24.	Parts Technician

25.	Sales Assistant

26.	Sales Specialist

27.	Wholesale Parts Salesperson

Job Tasks

	Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.

	Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

	Receive and fill telephone orders for parts.

	Fill customer orders from stock.

	Prepare sales slips or sales contracts.

	Receive payment or obtain credit authorization.

	Take inventory of stock.

	Advise customers on substitution or modification of parts when identical replacements are not available.

	Examine returned parts for defects, and exchange defective parts or refund money.

	Mark and store parts in stockrooms according to prearranged systems.

	Discuss use and features of various parts, based on knowledge of machines or equipment.

	Demonstrate equipment to customers and explain functioning of equipment.

	Place new merchandise on display.

	Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.

	Repair parts or equipment.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.


		read vehicle manufacturer's specifications

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


		answer customer or public inquiries

		greet customers, guests, visitors, or passengers

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.


		sell merchandise

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


		use computers to enter, access or retrieve data

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


		use industry terms or concepts

		use interpersonal communication techniques

		follow vehicle repair procedures

		use oral or written communication techniques

		use product knowledge to market goods

		use inventory control procedures

		use marketing techniques

		use sales techniques

		use knowledge of written communication in sales work

		use knowledge of metric system

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


		balance cash register

		process credit transaction

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.


		clean rooms or work areas

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


		maintain records, reports, or files

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.


		inspect products or materials for damage, defects, or shortages

		examine returned parts for defects

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.


		manage inventories or supplies

		collect deposit or payment

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

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