General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.
General office clerks typically do the following:
Answer and transfer telephone calls or take messages
Sort and deliver incoming mail and send outgoing mail
Schedule appointments and receive customers or visitors
Provide general information to staff, clients, or the public
Type, format, or edit routine memos or other reports
Copy, file, and update paper and electronic documents
Prepare and process bills and other office documents
Collect information and perform data entry
Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.
Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.
The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.