Employment of information clerks is projected to grow 2 percent from 2014 to 2024, slower than the average for all occupations. Employment growth of information clerks will vary by occupation (see table below).
Increased travel is expected to result in the demand for new hotels and other lodging establishments. Because customer service and hospitality are not easily automated, clerks will continue to provide services to guests in hotels.
As more baby boomers become eligible for Social Security and Medicare, demand for clerical support to handle eligibility requests will also increase. In addition, the number of individuals who have access to health insurance is expected to continue to increase because of federal health insurance reform, resulting in a greater need for office staff in healthcare facilities.
Despite the continued demand for information clerks, however, overall employment growth is expected to be limited as organizations and businesses consolidate their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers.
Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers are increasingly performing tasks that used to be done by clerks.
Overall job prospects should be good because of the need to replace workers who leave the occupation each year. Job opportunities are expected to be best in hotels and other lodging establishments.
Percent change in employment, projected 2014-24
Information and record clerks
Total, all occupations
Note: All Occupations includes all occupations in the U.S. Economy. Source: U.S. Bureau of Labor Statistics, Employment Projections program