Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

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Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Careers / Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Summary Description


	Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Sample Job Titles

1.	Bar Host

2.	Bar Host/Hostess

3.	Bar Hostess

4.	Bartender

5.	Cashier

6.	Dining Room Host

7.	Dining Room Host/Hostess

8.	Dining Room Hostess

9.	Dining Room Supervisor

10.	Fountain Worker

11.	Greeter

12.	Hospitality Coordinator

13.	Host

14.	Host Coordinator

15.	Hostess

16.	Maitre D'

17.	Parlor Chaperone

18.	Party Host/Hostess

19.	Server

20.	Tearoom Host

21.	Tearoom Host/Hostess

22.	Tearoom Hostess

Job Tasks

	Greet guests and seat them at tables or in waiting areas.

	Provide guests with menus.

	Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

	Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

	Answer telephone calls and respond to inquiries or transfer calls.

	Take and prepare to-go orders.

	Operate cash registers to accept payments for food and beverages.

	Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

	Inspect dining and serving areas to ensure cleanliness and proper setup.

	Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

	Inform patrons of establishment specialties and features.

	Receive and record patrons' dining reservations.

	Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

	Order or requisition supplies and equipment for tables and serving stations.

	Assist with preparing and serving food and beverages.

	Direct patrons to coatrooms and waiting areas such as lounges.

	Hire, train, and supervise food and beverage service staff.

	Prepare cash receipts after establishments close, and make bank deposits.

	Prepare staff work schedules.

	Confer with other staff to help plan establishments' menus.

	Plan parties or other special events and services.

	Perform marketing and advertising services.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


		collect payment

		provide customer service

		greet customers, guests, visitors, or passengers

		assist patrons at entertainment events

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.


		access media advertising services

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


		resolve customer or public complaints

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


		understand government alcoholic beverage service regulations

		understand government health, hotel or food service regulations

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.


		plan menus

		plan for entertainment or dining activities

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.


		direct and coordinate activities of workers or staff

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


		use oral or written communication techniques

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


		balance cash register

		investigate customer complaints

		prepare bank deposits

		calculate monetary exchange

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.


		schedule restaurant reservations

		schedule employee work hours

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.


		monitor worker performance

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.


		explain work orders, specifications, or work techniques to workers

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.


		oversee work progress to verify safety or conformance to standards

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.


		evaluate premises for cleanliness

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


		process payroll documents, records, or checks

		complete time or attendance forms

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.


		order or purchase supplies, materials, or equipment

		requisition stock, materials, supplies or equipment

Nature of the Work


	(Abstract from Career Articles)

	Food and Beverage Serving and Related Workers
	Food and beverage serving and related workers are the front line of customer service in full-service restaurants, casual dining eateries, and other food service establishments. These workers greet customers, escort them to seats and hand them menus, take food and drink orders, and serve food and beverages. They also answer questions, explain menu items and specials, and keep tables and dining areas clean and set for new diners. Most work as part of a team, helping coworkers to improve workflow and customer service.

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Working Conditions


	(Abstract from Career Articles)

	Food and Beverage Serving and Related Workers
	Food and beverage service workers are on their feet most of the time and often carry heavy trays of food, dishes, and glassware. During busy dining periods, they are under pressure to serve customers quickly and efficiently. The work is relatively safe, but injuries from slips, cuts, and burns often result from hurrying or mishandling sharp tools. Three occupations—food servers, nonrestaurant; dining room and cafeteria attendants and bartender helpers; and dishwashers—reported higher incident rates than many occupations throughout the economy.

	Read More >>

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Interesting Fact

Single women in the U.S. are 40% more likely than single men to work two or more jobs.

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