Gaming Supervisors :: Job Description

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Gaming Supervisors

Careers / Gaming Supervisors

Summary Description


	Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Sample Job Titles

1.	21 Floor Supervisor

2.	Black Jack Pit Boss

3.	Blackjack Pit Boss

4.	Blackjack Supervisor

5.	Box Person

6.	Cage Manager

7.	Cardroom Manager

8.	Casino Floor Person

9.	Casino Floorperson

10.	Casino Manager

11.	Casino Shift Manager

12.	Casino Supervisor

13.	Crap Game Box Person

14.	Dual Rate Shift Manager

15.	Executive Casino Host

16.	Floor Supervisor

17.	Floorperson

18.	Gambling Box Person

19.	Gambling Floor Supervisor

20.	Gambling Supervisor

21.	Games Supervisor

22.	Gaming Manager

23.	Lottery Office Manager

24.	Pit Boss

25.	Pit Manager

26.	Pit Supervisor

27.	Poker Room Supervisor

28.	Shift Manager

29.	Shift Supervisor

30.	Slot Manager

31.	Slot Shift Manager

32.	Slot Supervisor

33.	Table Games Supervisor

Job Tasks

	Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

	Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

	Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

	Perform paperwork required for monetary transactions.

	Resolve customer or employee complaints.

	Record, issue receipts for, and pay off bets.

	Greet customers and ask about the quality of service they are receiving.

	Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.

	Establish and maintain banks and table limits for each game.

	Monitor stations and games and move dealers from game to game to ensure adequate staffing.

	Report customer-related incidents occurring in gaming areas to supervisors.

	Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.

	Explain and interpret house rules, such as game rules or betting limits, for patrons.

	Determine how many gaming tables to open each day and schedule staff accordingly.

	Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.

	Evaluate workers' performance and prepare written performance evaluations.

	Establish policies on types of gambling offered, odds, or extension of credit.

	Interview, hire, or train workers.

	Provide fire protection or first-aid assistance when necessary.

	Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

	Monitor patrons for signs of compulsive gambling, offering assistance if necessary.

Work Activities

Importance	Work Activity

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


		conduct or attend staff meetings

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


		resolve personnel problems or grievances

		resolve customer or public complaints

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.


		assign work to staff or employees

		establish employee performance standards

		evaluate performance of employees or contract personnel

		orient new employees

		monitor worker performance

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.


		oversee work progress to verify safety or conformance to standards

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.


		conduct training for personnel

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


		maintain production or work records

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


		investigate customer complaints

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


		make presentations

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.


		monitor gambling establishment operations

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


		prepare or maintain employee records

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.


		direct and coordinate activities of workers or staff

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.


		explain rules, policies or regulations

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.


		plan for entertainment or dining activities

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.


		develop policies, procedures, methods, or standards

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.


		schedule employee work hours

		schedule guest recreational activities

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.


		interview job applicants

		develop staffing plan

		hire, discharge, transfer, or promote workers

		evaluate information from employment interviews

		publicize job openings

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.


		purchase housekeeping or cleaning supplies or equipment

		pay out winnings

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.


		analyze operational or management reports or records

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Nature of the Work


	(Abstract from Career Articles)

	Gaming Services Occupations
	Legalized gambling in the United States today includes casino gaming, State lotteries, pari-mutuel wagering on contests such as horse or dog racing, and charitable gaming. There are a number of service occupations that are unique to the multibillion-dollar world of gaming, the playing of games of chance.

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Working Conditions


	(Abstract from Career Articles)

	Gaming Services Occupations
	Most casinos are open 24 hours a day, 7 days a week. Employees can be expected to work nights, weekends, and holidays. Casino work can be physically demanding. Most occupations require that workers stand for long periods; some require the lifting of heavy items. The atmosphere in casinos exposes workers to certain hazards, such as cigarette, cigar, and pipe smoke. Noise from slot machines, gaming tables, and talking workers and patrons may be distracting to some, although workers wear protective headgear in areas where loud machinery is used to count money.

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Wal-Mart is the largest employer in the world (1,300,000 employees). 3 of the top 10 employers in the world are American; 4 of the top 10 are Chinese.

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