Counter Attendants - Cafeteria & Coffee Shop

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Counter Attendants - Cafeteria & Coffee Shop

Careers / Counter Attendants - Cafeteria & Coffee Shop

Summary Description


	Serve food to diners at counter or from a steam table.

Sample Job Titles

1.	Cafe Server

2.	Cafe Worker

3.	Cafeteria Server

4.	Cafeteria Worker

5.	Candy Attendant

6.	Candy Bar Attendant

7.	Candy Counter Clerk

8.	Canteen Operator

9.	Clerk, Waiting On Customers

10.	Coffee Brewer

11.	Concession Attendant

12.	Concession Stand Attendant

13.	Concessionaire

14.	Counter Attendant, Lunchroom, Coffee Shop or Cafeteria

15.	Counter Clerk

16.	Counter Clerk, Food Service

17.	Counter Hop

18.	Counter Person

19.	Counter Waitress/Waiter

20.	Deli Worker (Delicatessen Worker)

21.	Dish Up Person

22.	Drive Thru Order Taker

23.	Food Counter Worker

24.	Food Server

25.	Food Server, Cafeteria

26.	Food Service Assistant

27.	Food Service Worker

28.	Fountain Attendant

29.	Fountain Clerk

30.	Fountain Dispenser

31.	Fountain Jerk

32.	Fountain Server

33.	Fountain Waitress/Waiter

34.	Helper, Counter

35.	Helper, Fountain

36.	Ice Cream Dipper

37.	Ice Cream Man

38.	Ice Cream Scooper

39.	Ice Cream Server

40.	Kitchen and Counter Worker (K and C Worker)

41.	Line Person

42.	Line Server

43.	Order Clerk

44.	Order Clerk, Food Service

45.	Order Filler

46.	Order Taker

47.	Popcorn Attendant

48.	Restaurant Worker

49.	Sandwich Artist

50.	Sandwich Counter Attendant

51.	Server

52.	Snack Bar Attendant

53.	Soda Clerk

54.	Soda Dispenser

55.	Soda Fountain Clerk

56.	Soda Fountain Operator

57.	Soda Jerker

58.	Steam Table Attendant

59.	Steam Table Worker

60.	Waiter, Counter

61.	Waiter, Take and Fill Orders

62.	Waiter, Take Out

63.	Waiter/Waitress, Take Out

64.	Window Clerk

Job Tasks

	Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

	Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.

	Replenish foods at serving stations.

	Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

	Deliver orders to kitchens, and pick up and serve food when it is ready.

	Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.

	Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

	Prepare food such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.

	Add relishes and garnishes to food orders, according to instructions.

	Carve meat.

	Order items needed to replenish supplies.

	Set up dining areas for meals and clear them following meals.

	Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.

	Brew coffee and tea, and fill containers with requested beverages.

	Balance receipts and payments in cash registers.

	Arrange reservations for patrons of dining establishments.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


		collect payment

		serve food or beverages

		provide customer service

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


		understand government health, hotel or food service regulations

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


		notify kitchen personnel of food orders, shortages, or special orders

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.


		mix drinks or flavors for mixed drinks

		wash dishes, glassware, or related utensils

		prepare appetizers, salads, or cold dishes

		carve meat or bone fish or fowl

		prepare beverages

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.


		obtain information from individuals

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.


		clean rooms or work areas

		set or clear tables in dining areas

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).


		use cash registers

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


		use knowledge of food handling rules

		use oral or written communication techniques

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Nature of the Work


	(Abstract from Career Articles)

	Food and Beverage Serving and Related Workers
	Food and beverage serving and related workers are the front line of customer service in restaurants, coffee shops, and other food service establishments. These workers greet customers, escort them to seats and hand them menus, take food and drink orders, and serve food and beverages. They also answer questions, explain menu items and specials, and keep tables and dining areas clean and set for new diners. Most work as part of a team, helping coworkers to improve workflow and customer service.

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Working Conditions


	(Abstract from Career Articles)

	Food and Beverage Serving and Related Workers
	Food and beverage service workers are on their feet most of the time and often carry heavy trays of food, dishes, and glassware. During busy dining periods, they are under pressure to serve customers quickly and efficiently. The work is relatively safe, but care must be taken to avoid slips, falls, and burns.

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Interesting Fact

The U.S. industry expected to experience the greatest decline between 2002 and 2012 is Apparel Manufacturing.

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