Cargo and Freight Agents :: Job Description

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Cargo and Freight Agents

Careers / Cargo and Freight Agents

Summary Description


	Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

Sample Job Titles

1.	Air Export Coordinator

2.	Assistant Import Manager

3.	Booking Clerk

4.	Cargo Agent

5.	Cargo Operations Agent

6.	Cargo Router

7.	Container Coordinator

8.	Department-Traffic-Freight Router

9.	Director Surface Transportation

10.	Documentation Clerk

11.	Drop Shipment Clerk

12.	Export Coordinator

13.	Export Specialist

14.	Export Traffic Department Manager

15.	Fleet Manager/Dispatch

16.	Freight Agent

17.	Freight Booker

18.	Freight Broker

19.	Freight Coordinator

20.	Freight Receiver

21.	Freight Representative

22.	Freight Router

23.	Freight Shipping Agent

24.	Head Shipper

25.	Import Customer Service Manager

26.	Import Customs Clearing Agent

27.	Import Dispatcher

28.	Import Manager

29.	Import/Export Specialist

30.	Independent Freight Agent

31.	Intermodal Customer Service

32.	Intermodal Dispatcher

33.	International Coordinator

34.	Interstate Planner

35.	Lead Ramp Agent

36.	Lead Ramp Service Man

37.	Load Planner

38.	Logistics Clerk

39.	Logistics Coordinator

40.	Logistics Service Representative

41.	Logistics Technician

42.	Ocean Export Account Manager

43.	Ocean Freight Agent (Both Import and Export)

44.	Ocean Import Representative

45.	Operation Agent

46.	Operations Agent

47.	Operations Clerk

48.	Operations Manager

49.	Operations Manager Assistant

50.	Operations Manager/Coordinator

51.	Operations/Dispatch

52.	Ramp Service Agent

53.	Ramp Service Man

54.	Route Agent

55.	Route Clerk

56.	Shipper Receiver

57.	Shipping Agent

58.	Shipping Coordinator

59.	Shipping Processor

60.	Traffic Agent

61.	Traffic Clerk

62.	Transportation Agent

63.	Transportation Broker

64.	Transportation Clerk

65.	Transportation Solutions Manager

66.	Yardmaster/Customer Service/Crew Dispatching

Job Tasks

	Estimate freight or postal rates and record shipment costs and weights. Calculate shipping costs.

	Keep records of all goods shipped, received, and stored. Record shipping information.

	Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods. Enter information into databases or software programs.

	Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group. Verify shipping documentation.

	Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations. Maintain operational records.

	Negotiate and arrange transport of goods with shipping or freight companies. Negotiate financial arrangements. Coordinate operational activities.

	Advise clients on transportation and payment methods. Recommend packing or shipping methods.

	Track delivery progress of shipments. Track goods or materials.

	Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery. Provide notifications to customers or patrons.

	Install straps, braces, and padding to loads to prevent shifting or damage during shipment. Package objects for shipping.

	Assemble containers and crates used to transport items such as machines or vehicles.

	Arrange insurance coverage for goods. Arrange insurance coverage.

	Direct or participate in cargo loading to ensure completeness of load and even distribution of weight. Load materials or equipment. Manage clerical or administrative activities.

	Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. Analyze shipping information to make routing decisions.

	Coordinate and supervise activities of workers engaged in packing and shipping merchandise. Supervise clerical or administrative personnel.

	Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment. Operate vehicles or material-moving equipment.

	Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely. Load materials or equipment. Unload materials or equipment.

	Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools. Load materials or equipment.

	Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs. Coordinate shipping activities with external parties.

	Retrieve stored items and trace lost shipments as necessary. Track goods or materials.

	Attach address labels, identification codes, and shipping instructions to containers. Attach identification information to products, items or containers.

	Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods. Inspect items for damage or defects. Inspect shipments to ensure correct order fulfillment.

	Maintain a supply of packing materials.

	Pack goods for shipping, using tools such as staplers, strapping machines, and hammers. Package objects for shipping.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Jim Morrison's (The Doors) father was an admiral in the U.S. Navy.

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