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Careers / Bill and Account Collectors |
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Job Requirements |
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Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
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Education:
These occupations usually require a high school diploma. |
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Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
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Top 5 Skills |
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Top 5 Abilities |
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Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Speaking —
Talking to others to convey information effectively. |
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Social Perceptiveness —
Being aware of others' reactions and understanding why they react as they do. |
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Persuasion —
Persuading others to change their minds or behavior. |
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Negotiation —
Bringing others together and trying to reconcile differences. |
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Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
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Speech Clarity —
The ability to speak clearly so others can understand you. |
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Speech Recognition —
The ability to identify and understand the speech of another person. |
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Written Comprehension —
The ability to read and understand information and ideas presented in writing. |
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Knowledge |
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Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Clerical —
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Mathematics —
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Computers and Electronics —
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Law and Government —
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Interesting Fact |
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Thomas Edison not only invented electric light, he also invented wax paper, the phonograph (and record), the radio vacuum tube, the motion picture camera, an electronic voting machine and dozens more! |
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Did you know... |
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The Notes tool allows you to create and save private notes for yourself and bookmark pages throughout the site. |
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