Baggage Porters and Bellhops :: Job Description

ExistingUsers

User Name:

Password:

Forgot your password?
Click here

NewUsers

FeaturedResources

Baggage Porters and Bellhops

Careers / Baggage Porters and Bellhops

Summary Description


	Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Sample Job Titles

1.	Baggage Checker

2.	Baggage Handler

3.	Baggage Smasher

4.	Baggageman

5.	Bell Captain

6.	Bell Clerk

7.	Bell Person

8.	Bell Staff

9.	Bellhop

10.	Bellhop Captain

11.	Bellman

12.	Bellman Captain

13.	Bellman Driver

14.	Bellperson

15.	Bellstaff

16.	Cab Worker

17.	Call Worker

18.	Chief Airport Guide

19.	Concierge

20.	Door Person

21.	Doorman

22.	Doorperson

23.	Driver

24.	Food Porter

25.	Ground Support Agent

26.	Hall Porter

27.	Head Bellhop Captain

28.	Head Porter Baggage

29.	Hotel Baggage Handler

30.	Lobby Porter

31.	Luggage Attendant

32.	Porter

33.	Railroad Baggage Porter

34.	Red Cap

35.	Redcap

36.	Sky Cap

37.	Skycap

38.	Sleeping Car Porter

39.	Station Baggage Porter

40.	Valet

41.	Valet Service Attendant

Job Tasks

	Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.

	Greet incoming guests and escort them to their rooms.

	Receive and mark baggage by completing and attaching claim checks.

	Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.

	Assist physically challenged travelers and other guests with special needs.

	Transport guests about premises and local areas, or arrange for transportation.

	Maintain clean lobbies or entrance areas for travelers or guests.

	Deliver messages and room service orders, and run errands for guests.

	Act as part of the security team at transportation terminals, hotels, or similar establishments.

	Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.

	Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.

	Pick up and return items for laundry and valet service.

	Explain the operation of room features such as locks, ventilation systems, and televisions.

	Compute and complete charge slips for services rendered and maintain records.

	Page guests in hotel lobbies, dining rooms, or other areas.

	Complete baggage insurance forms.

	Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

Work Activities

Importance	Work Activity

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


		provide customer service in surface transportation

		provide guests with assistance

		provide customer service

		answer customer or public inquiries

		greet customers, guests, visitors, or passengers

		provide information about facilities

		supply guests with information or services

		assist passengers to store luggage

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.


		move or fit heavy objects

		clean rooms or work areas

		load/unload passenger luggage or cargo

		deliver or obtain mail, messages, records, food or other items

		arrange decorations or furniture for banquets or social functions

		carry baggage

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


		assist handicapped persons

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.


		transport passengers or cargo

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


		use oral or written communication techniques

		use freight shipping or storage procedures

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


		measure, weigh, or count products or materials

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


		page or announce information to patrons, passengers or others

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

<< Previous Page

Next Page >>

Interesting Fact

Nearly 25% of the workers in New York are labor union members -- the highest of any state.

Did you know...

The MyPlan.com Career College Database provides detailed profiles on more than 4,200 different vocational schools in the U.S.